Recruitment - ThreadWare User Guides

You only see what you have been given access to

ThreadWare is built from modules - Sales, Production, Quality and so on. An administrator gives you a role in each module, for each company you work in. The menu is built from those roles. So if something in this guide is not in your menu, it has not been given to you yet. Ask your administrator, or log a support ticket. To see what you currently hold, click your initials in the top right and choose My Access & Roles.

Can I use it?

You need the Recruitment permission. It is granted deliberately, to named people who handle applications.

Being an Administrator does not open this

Everywhere else in ThreadWare, an Administrator can see everything. Recruitment is the one exception. An ordinary Administrator cannot read job applications or CVs unless they have also been given the Recruitment permission specifically.

This is intentional. A job application contains a great deal of personal information from somebody who does not work for you and who has not agreed to it being passed around. Under POPIA, only the people who actually need it should see it.

Where to find it

Menu ▸ Recruitment ▸ Job Applications

What it does

Applications arrive from the public careers site and land in this inbox. From here you can:

see the list of applications, newest first;
open one and read the applicant's details;
download the attached CV and any supporting documents;
work through them and record progress.

Searching applications with the AI Assistant

You can ask the assistant to find candidates - for example "which applicants have a millwright qualification?". Two rules apply, and both are firm.

The assistant never ranks or shortlists candidates

You get a list of candidates to read. You do not get a score, a ranking or a recommendation, and it will not tell you who is best. The decision about a person is always made by a person.

The second rule is the access one above: without the Recruitment permission, the assistant will not return applicant information at all, no matter what else you hold.

Handling applicant information properly

Do not forward CVs by email to people who do not need them. Give them access in ThreadWare instead, if they genuinely need it.
Do not paste applicant details into the AI chat box and especially not into Web Search, which sends text outside the company.
Do not keep what you no longer need. Follow your company's retention rule for unsuccessful applications.
Remember that an applicant can ask what you hold about them.

When something looks wrong

What you see	What it means
Recruitment is not in your menu	You do not have the Recruitment permission. Being an administrator is not enough.
The assistant will not answer about applicants	Same reason.
An application has no CV attached	The applicant did not attach one, or the upload failed on their side.
New applications are not arriving	A setup problem between the careers site and ThreadWare. Log a support ticket.